Terms & Conditions

Last updated: May 2025

When booking an appointment at Esaias Hobbs Acupuncture, you agree to the following terms and conditions. These policies ensure a fair, transparent, and respectful process for all clients.

1. Appointments and Cancellation Policy

  • Appointments must be booked in advance via the online system.

  • Payment is due either in full at the time of booking or at your appointment, as preferred.

  • Cancellations within 24 hours will be charged the full session fee.

  • Missed appointments (no-shows) will be charged the full fee.

  • Late arrivals will result in a shorter session, with the full fee still applying.

2. Health and Medical Information

  • You must provide accurate medical history and disclose new concerns before each appointment.

  • Acupuncture is a complementary therapy and does not replace conventional medical care.

3. Hygiene and Safety

  • All needles are single-use and sterile.

  • If you have symptoms of a contagious illness (e.g. fever, sore throat, vomiting, or diarrhoea), please reschedule your appointment.
    I’m happy to treat all other health concerns, including chronic illness, fatigue, recovery from past infections, and general un-wellness.

  • Notify of allergies or sensitivities before treatment.

4. Data Protection and Privacy

  • Your data is stored securely and only used for clinic purposes.

  • You will automatically receive appointment reminders via email or text. These cannot be individually disabled. Occasional updates or newsletters, if sent, can be opted out of at any time.

5. Finding the Clinic and Contact

  • Please refer to your booking confirmation for directions and instructions or click here and see FAQs.

  • Late arrivals may shorten your session or require rescheduling.

6. Prepaid Courses and Packages

Acupuncture / Massage Course of 4 Treatments

  • This booking is for a Course of 4 Treatments, offering a £20 saving compared to booking individually.

  • The first session is scheduled at booking. The remaining 3 must be booked via the booking system choosing the follow-up prepaid option.

  • All treatments must be used within 3 months of the first appointment.

  • Full upfront payment is required to secure the course.

  • Treatments may be rescheduled with at least 24 hours' notice without penalty.

  • Cancellations within 24 hours count as a used session and will not be refunded.

  • If the course is cancelled before completion, refunds are calculated by charging used sessions at £55 each (the full rate), with the remaining balance refunded.

Seasonal Reset Package (4 Seasonal Treatments)

  • This package covers one treatment per season (Spring, Summer, Autumn, Winter), offering a saving of £40 compared to booking individually.

  • The first session is scheduled at booking. The remaining 3 must be booked via the booking system choosing the follow-up prepaid option.

  • Full upfront payment (£220) is required to secure the package.

  • Each treatment must be used within its corresponding season.

  • Missed or late cancellations (within 24 hours) count as a used session and cannot be rescheduled.

  • If the package is cancelled before completion, refunds are calculated by charging used sessions at £65 each (the full rate), with the remaining balance refunded.

7. Payments and Insurance

  • Cash, debit/credit card and bank transfer accepted.

  • Receipts are available for insurance claims.

8. Agreement

By booking, you confirm you have read, understood, and agree to these terms.

Contact

For queries or to manage your booking:

Email: acupuncture@esaiashobbs.com
Phone: 07477 865 874