Client Privacy

Last updated: May 2025

This page explains how Esaias Hobbs Acupuncture collects, stores, and uses personal data in accordance with UK GDPR.
It applies to all client data gathered through appointments, consultations, and communications.

What Personal Data I Collect

  • Name

  • Contact details (email, phone)

  • Home address

  • Appointment and treatment history

  • Information you choose to share about your health, lifestyle, or symptoms (required for safe and effective care)

This information is collected via online bookings, emails, phone calls, and during face-to-face consultations.

Why I Collect This Data

  • To provide safe and effective acupuncture and massage treatments

  • To manage appointment bookings and communications

  • To maintain professional health records (as required by law and insurance)

  • To offer follow-up and support as appropriate

How Long I Keep Your Data

Your records are kept for a minimum of 7 years after your last treatment, or for 7 years after the age of 18 if you were a child at the time of treatment.
This is a legal and insurance requirement.

Who I Share Data With

Your personal data is never shared with third parties unless:

  • You provide explicit consent (e.g. for a healthcare referral), or

  • Disclosure is required by law (e.g. safeguarding concerns or court orders)

Your Rights and Opt-Out Options

You have the right to:Access the personal data I hold about you

  • Request corrections to your information

  • Request deletion of your data (where legally permitted)

  • Withdraw consent for marketing communications at any time

Please note:
Appointment reminders are part of the booking system and cannot be opted out of individually. All booked clients will automatically receive reminder emails or texts.

If I send newsletters or marketing updates, you can unsubscribe from these at any time.

Contact

Esaias Hobbs
Email: acupuncture@esaiashobbs.com
Phone: 01273 395050 or 07477 865 874